FAQs

Many of your common questions can be found here in our FAQ

SHIPPING 

We ship USPS 1st Class - usually 5 days on average for most domestic shipments. 

Faster shipping methods are available - you can select those options that best suits your need in checkout. 

 

PROCESSING TIMES

Standard processing times is 2-3 days.

We strive to ship orders as quickly as possible. If you need, you can opt for one of the RUSH options which will incur an extra fee and it'll be processed within 1 day. (this does not apply to weekends/holidays. Weekends include orders placed after 12PM Est - All RUSH orders placed after 12PM est on Friday will ship out the following non holiday Monday) 

RETURNS/EXCHANGES

All of our items are made-to-order, we do not run a pick/pack operation. With this being said, we do not accept returns / exchanges. If your order has an error, please reach out with your order number so we can assist you. 

DELIVERY 

All orders are shipped with tracking which is our only way to know where your order is and when it is delivered. If your order is lost or tracking is stalled, we will reach out to shipping provider to investigate. If we do not resolve the issue, we will reship your items. 

We are not liable for orders marked delivered but claimed not received. We suggest, if this is something you are very concerned about, it's best to opt for signature delivery. This is something we stand by and no exceptions are made. Please know all mail hubs use GPS and know exactly where they scan the package for delivery. You can work with your local post office to determine if the package was mis-delivered at your convenience. Please know insuring your package will not protect you if the package is marked delivered and not received.